OK, so I'm aware that I've already strayed far beyond my self-imposed remit (on my second post!!!) but this was just so funny I had to share it.
Apparently the 'Greatest ever letter of complaint' to Richard Branson, from the Times online:
http://timesnews.typepad.com/news/2009/01/apparently-sir-richard-branson-thevirgin-bossthought-this-was-the-funniestletter-of-complaint-hed-ever-received------dear.html
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